- If you are not entirely satisfied with your purchase, we are here to assist you.
- You have 10 calendar days to return an item from the date of your payment.
- To be eligible for a refund, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging and with the attached receipt or proof of purchase.
- If your return is approved, we will initiate a refund to your credit card or original payment method.
- You will be responsible for paying for your own shipping cost for returning your item. Shipping cost is non-refundable .
If you have any questions on how to return your item, contact us.
HANDLING & CARE
Now that you have selected some of our fine wares for your very own collection, please take note of our recommendations for the care of your new items.
Most care descriptions are listed on the individual product pages - but if you have any questions at all - please do not hesitate to reach out for more information.
Washing: Only some of our dishes are dishwasher safe. If approved for dishwasher use, it is best to select wash cycles with moderate temperatures, between 110 and 130 degree F, such as those used for crystal or delicate dishes. Wash cycles with temperatures above 150 degree F, such as the “pots and pans” cycle, must be avoided since these high temperatures have a tendency to corrode the enamel and glazes. Dishwasher tablets without phosphate are recommended since they are gentler.
Astier de Villate: The use of microwave or traditional oven is not recommended. Tea, coffee, and some flatware may eventually leave dark traces which can be easily removed by applying a cleaning product such as Barkeepers Friend.
Most of our glassware is residential dishwasher-safe on a warm, gentle cycle using a mild detergent. be careful to check our recommendation for your specific glassware, as each piece is unique. Hand wash large, highly decorated, or fragile pieces. We recommend using dishwasher tablets.
We do not guarantee our glass to be microwave-safe. Extreme changes in temperature, such as with very hot liquids, may cause glass to crack. Never place glass in a freezer. Glassware with handles is particularly vulnerable to cracking with rapid changes in temperature.
Wash silver plated and stainless steel flatware promptly after use by hand to avoid staining and possible pitting. Wash in warm, sudsy water. Rinse well and dry immediately.
Dishwasher - some flatware may be safely washed in the dishwasher, however, hand washing is highly recommended. If you choose to wash your flatware in the dishwasher, carefully rinse away traces of food from flatware; foods that contain sulfides may cause tarnishing and pitting. Avoid harsh detergents that contain chlorides. Avoid lemon-scented detergents which contain acids that may harm silver. Use a rinse agent and/or a water softener. Do not spill dry detergent or silver – it may cause dark spots and pitting. Hand dry silver plated flatware, especially knife blades, to avoid spotting and pitting. Do not wash silver plate flatware and stainless steel items at the same time as the combination may cause an unpleasant chemical reaction. Flatware with wooden handles is dishwasher-safe but should be washed on a low heat setting.
Machine washing: Fine linens should be separated from polyester fabrics, which can create pilling. Wash most linens in warm water on a gentle cycle with a cold water rinse. Be careful to pre-treat any stains prior to washing. Use a neutral, biodegradable, liquid detergent without alkalis, added bleach, whiteners, or enzymes; we recommend “Arm & Hammer for Sensitive Skin.” Do not pour detergent directly on textiles; add it to the water as the tub fills or dilute detergent with water and then add linens. Unless linens are soiled, use just half the recommended amount of detergent.
Bleaching: Chlorine bleach can weaken fibers and cause them to yellow. If white fabrics require bleaching, use an oxygen-based bleach.
Drying: Tumble dry on low heat. Never use a high heat setting which will weaken fibers, cause shrinkage, and shorten the life of your linens. Remove items from dryer promptly, while still damp, to minimize wrinkles. Smooth and fold, or press with iron if desired.